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- All sales are final except for shoes purchased at full price, however we do allow for returns and exchanges. Returns will be honored up to 21 days from when the product was received.
- We do offer refunds for our shoes if purchased at full price, the shoes must be unworn and in the same condition (new) we sent them.
- Your return request must be submitted within 21 days of receiving your order or we cannot offer you store-credit. We recommend carefully reviewing your order prior to finalizing your purchase.
- Upon return, ORO will only issue store credit or exchange. Store credit will be issued in the amount paid excluding shipping costs - and refunds will not be accepted (exclusions only for shoes purchased at full price)
- The returned product must be unworn, unwashed, and in the same condition we sent them
- Sale items are not eligible for a refund. Sale items include any orders purchased at a discount including items bought with promotional codes or coupon codes. All orders that have any codes applied will considered as final sale.
- Orders with a promotional code applied either given by our newsletter email, newsletter popup, or any of our promotional platforms are considered sale items - any orders using these codes will be valid for ONLY for store-credit or exchange (no refunds). We will not issue a refund for any items that have a discount applied to the order.
- All apparel and accessories are non-refundable (only store credit or exchange), if you purchased your shoes with a discount code, coupon code, promotional code, or any promotional platforms it will be non-refundable (only store credit or exchange).
- Once the package has left our facility in Huntington Beach, CA (USA) - we are not responsible for any lost or stolen goods.
- If your package has been lost or stolen, we recommend opening a claim with the shipping company.
- There will be no refunds or replacements sent out until the investigation has been concluded.
- Visit this link for step by step instructions on the return and exchange process.
- Orders may be returned using any shipping method of your choice at your expense, you will be responsible for paying for your own shipping costs to have the items sent back - orders must be returned within 21 days of receiving your order.
- All products shipped back must back unworn, unwashed, and in new condition - to expedite the return process please ship the item(s) back with the original packing slip invoice.
- All products shipped back must be in original packaging or shoe box, the package or shoe box must not be defaced in any way or a return will not be issued.
- The provided accessories (shoe brush, shoe bags, or shoe horn) in each shoe box must be sent back as well or a return will not be issued.
- Any returned items will be inspected by our returns department to see if it is qualified for a return - damaged or worn merchandise or products with labels removed will be sent back to customer.
- Please allow up to 7 days for our returns department to review and inspect the items that are sent back.
- For any items approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 21 business days.
- For cancellations - we must receive an email (firstname.lastname@example.org) within 24 hours from the time of purchase, to be approved of a cancellation. If we do not receive an email within 24 hours, we will not be able to cancel the order.