Our policy lasts 14 days from the date you receive the package. If 14 days have gone by, unfortunately we can’t offer you an exchange or store-credit. All sales are final, exchanges or store-credit will be honored up to 14 days from when the product was received. Upon return, ORO will only issue store-credit - shipping costs are not included. ORO only accepts exchanges or store credit (contingent on the products being unworn, unwashed, and in the same condition we sent them) - to be eligible for a refund, the customer requests must be approved by an associate before purchasing. We will provide a refund per each individual request (only requested before the purchase). We cannot retroactively approve a refund request (no exceptions). For our shoes we do offer a refund, only if they are unworn and in the same condition we sent them in - shoes must be sent back within 14 days from the date you receive the package, a 15% re-stocking fee will be applied to the total purchase price. Sale items are not eligible for refund. Sale items include any orders purchased at a discount including items bought with discount or promo codes. We will issue store credit for any items sent back, we also recommend customers to review their order before purchasing.
For the holidays we have extended our return policy for ONLY full priced unworn items. If an item was purchased between November 22nd and December 25th, you will have until January 15th to return, exchange, or receive store-credit for the item(s). Boot purchases will still be subject for a 15% re-stocking fee. Items must be returned unworn, unwashed, undamaged, unused, with all original tags attached.
To return your product, you should mail your product to: 21062 Brookhurst Street Suite 205 Huntington Beach CA 92646. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange or store credit, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HOW TO SEND YOUR RETURN/EXCHANGE
1. Fill out the form below with your e-mail address and order number.
2. Select the item(s) you would like to return or exchange and the reason for return/exchange. Please include what size you would like exchanged in the notes section. Press Continue when all forms are filled out.
3. For domestic and international customers select "I will ship myself" and continue.
4. A shipping label will be generated for domestic orders only (per your request). Place your items back in the packaging you received along with the return form and seal. Attach the shipping label to the outside of the package and drop off at your nearest shipping location.
Please allow up to one (1) week for your return to be processed.
START MY RETURN/EXCHANGE
Fill out the fields below to start the refund/exchange process