Our policy lasts 14 days from the date you receive the package. If 14 days have gone by, unfortunately we can’t offer you an exchange or store-credit. All sales are final, exchanges or store-credit will be honored up to 14 days from when the product was received. Upon return, ORO will only issue store-credit, shipping costs are not included. ORO only accepts exchanges or store credit -- to be eligible for a refund, the request must be approved by an associate, we will provide a refund per each individual request (ONLY REQUESTED BEFORE PURCHASING). For our shoes we do offer a refund, only if they are unworn and in the same condition we sent them in, shoes must be sent back within 14 days from the date you receive the package, a 15% re-stocking fee will be applied to the total purchase price. Sale items are not eligible for refund. Sale items include any orders purchased at a discount including items bought with discount or promo codes. We will issue store credit for any items sent back, we also recommend customers to review their order before purchasing.
If you need to exchange or return for store-credit, send us an email at firstname.lastname@example.org and send your item to:
21062 Brookhurst Street Suite 205 Huntington Beach, CA 92646
To expedite the exchange or store-credit process, we recommending leaving a note inside the return packaging stating your request for exchange size or store-credit along with your order number.
To return your product, you should mail your product to: 21062 Brookhurst Street Suite 205 Huntington Beach CA 92646. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange or store credit, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.