SHIPPING AND TAX

ORO PROVIDES DIFFERENT SHIPPING OPTIONS FOR DOMESTIC AND INTERNATIONAL ORDERS (INCLUDES PO BOXES, APO, AND FPO)

INTERNATIONAL SHIPPING

STANDARD INTERNATIONAL SHIPPING - $25.00 - (1-5 BUSINESS DAYS)
DHL INTERNATIONAL SHIPPING - (AUTO-CALCULATED BASED OFF LOCATION)

DOMESTIC SHIPPING
FREE DOMESTIC SHIPPING FOR ORDERS OVER $150 USD
STANDARD AND EXPRESS SHIPPING - USPS, FEDEX, AND UPS AUTO-CALCULATED RATES

    *You can view the estimated delivery windows by selecting the shipping option at checkout.

    Our carrier breakdown is as follows:
    Unlimited and Standard packages that are under 6 lbs ship via USPS, UPS, FedEx, and DHL
    Expedited, Overnight, and any packages over 6 lbs are shipped and delivered via USPS, UPS, FedEx, and DHL
    Delivery to PO Boxes and APO/FPO addresses are shipped and delivered via USPS, UPS, FedEx, and DHL

      Oversized or special delivery items may be subject to a delivery charge in addition to the above standard shipping rate. Additional delivery charges and shipping upgrade charges may not be eligible for combined, reduced or free shipping offers.

      SHIPPING TIMELINES
      If overnight shipping is selected for an order placed after 3 PM PST, your package will ship the following day; if the order is placed on a Friday, it will not be delivered until Monday.
      There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue. Our goal is to process and ship orders within 2 - 4 business days of receipt.

      If an item in your order isn’t stored in our warehouse, then please allow 3-4 weeks for your purchase to be processed. Your order may be processed with multiple shipments; if this is the case, you’ll receive an email with your tracking number when each shipment occurs.

      UNDELIVERED PACKAGES
      If a package is undeliverable and returned to ORO Los Angeles (21062 Brookhurst Street Suite 205 Huntington Beach CA 92646) we are unable to re-ship it. All undelivered packages will be processed as a return.


      SALES TAX
      ORO is obligated to collect sales tax ONLY in California
      The sales tax quoted at checkout is an estimate. The final amount is listed on your invoice and includes state and local taxes, as well as any other applicable rebates or fees. 
      ORO does not charge sales tax on e-gift cards; however, purchases made with an e-gift card may be subject to sales tax. 

      SHIPPING PREFERENCES
      Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us (support@orolosangeles.com) to request any modifications; please note, however, that once your order has shipped, ORO cannot change the shipping address.

      SIZE GUIDE