ORO PROVIDES DIFFERENT SHIPPING OPTIONS FOR DOMESTIC AND INTERNATIONAL ORDERS (INCLUDES PO BOXES, APO, AND FPO)
STANDARD INTERNATIONAL SHIPPING - CALCULATED RATES BASED FROM LOCATION
DHL INTERNATIONAL SHIPPING (EXPEDITED) - CALCULATED RATES BASED FROM LOCATION
*You can view the estimated delivery windows by selecting the shipping option at checkout. (https://www.orolosangeles.com/cart)
Oversized or special delivery items may be subject to a delivery charge in addition to the above standard shipping rate. Additional delivery charges and shipping upgrade charges may not be eligible for combined, reduced or free shipping offers.
If an item in your order isn’t stored in our warehouse, then please allow 3-4 weeks for your purchase to be processed. Your order may be processed with multiple shipments; if this is the case, you’ll receive an email with your tracking number when each shipment occurs.
ORO is obligated to collect sales tax ONLY in California
The sales tax quoted at checkout is an estimate. The final amount is listed on your invoice and includes state and local taxes, as well as any other applicable rebates or fees.
ORO does not charge sales tax on e-gift cards; however, purchases made with an e-gift card may be subject to sales tax.
DUTIES AND TAXES
WE ARE ALSO NOT RESPONSIBLE FOR ANY VAT OR CUSTOMS DUTY TAX, IT IS AT THE SOLE DISCRETION OF THE CUSTOMER TO PAY ANY FEES ASSOCIATED WITH VAT OR CUSTOMS DUTY TAX.SHIPPING FEES, DUTIES, TAXES, CUSTOMS FEES ARE NON-REFUNDABLE ON REFUSED/RETURN PACKAGES. IF YOUR MERCHANDISE OR PACKAGE IS RETURNED DUE TO A REFUSAL OF DELIVERY, FAILURE TO PAY CUSTOMS, OR FAILURE TO PAY DUTIES CHARGES - YOU WILL BE RESPONSIBLE FOR THE COST OF SHIPPING AND A 15% REFUSAL SURCHARGE - WE WILL BE REFUNDING THE REMAINING PAID AMOUNT AFTER DEDUCTIONS. BY PURCHASING FROM ORO LOS ANGELES, YOU ACCEPT THAT DUTIES MAY BE REQUIRED TO IMPORT THE PRODUCTS INTO YOUR DESTINATION COUNTRY.
Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us (firstname.lastname@example.org) to request any modifications; please note, however, that once your order has shipped, ORO cannot change the shipping address.