SHIPPING AND TAX

ORO PROVIDES DIFFERENT SHIPPING OPTIONS FOR DOMESTIC AND INTERNATIONAL ORDERS (INCLUDES PO BOXES, APO, AND FPO)

INTERNATIONAL SHIPMENTS

STANDARD INTERNATIONAL SHIPPING - CALCULATED RATES BASED FROM LOCATION
DHL INTERNATIONAL SHIPPING (EXPEDITED) - CALCULATED RATES BASED FROM LOCATION

DOMESTIC SHIPMENTS
FREE DOMESTIC SHIPPING FOR ALL ORDERS OVER $150 USD
STANDARD AND EXPRESS SHIPPING - USPS, FEDEX, AND UPS AUTO-CALCULATED RATES

    *You can view the estimated delivery windows by selecting the shipping option at checkout. (https://www.orolosangeles.com/cart)

    Our carrier breakdown is as follows:
    Unlimited, standard, expedited and overnight packages will be shipped via USPS, UPS, FedEx, or DHL.
    Delivery to PO Boxes and APO/FPO addresses are shipped and delivered via USPS, UPS, FedEx, or DHL

      Oversized or special delivery items may be subject to a delivery charge in addition to the above standard shipping rate. Additional delivery charges and shipping upgrade charges may not be eligible for combined, reduced or free shipping offers.

      SHIPPING TIMELINES
      If overnight shipping is selected for an order placed after 3 PM PST, your package will ship the following day; if the order is placed on a Friday, it will not be shipped until Monday.
      There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue.
      Our goal is to process and ship orders within 2 - 4 business days of receipt.

      If an item in your order isn’t stored in our warehouse, then please allow 3-4 weeks for your purchase to be processed. Your order may be processed with multiple shipments; if this is the case, you’ll receive an email with your tracking number when each shipment occurs.

      UNDELIVERED PACKAGES
      If a package is undeliverable and returned to ORO Los Angeles (21062 Brookhurst Street Suite 205 Huntington Beach CA 92646) we are unable to re-ship it, without an additional shipment payment from the customer. All undelivered packages will be processed as a return and will be sent store-credit (excluding shipping costs).


      SALES TAX
      ORO is obligated to collect sales tax ONLY in California
      The sales tax quoted at checkout is an estimate. The final amount is listed on your invoice and includes state and local taxes, as well as any other applicable rebates or fees. 
      ORO does not charge sales tax on e-gift cards; however, purchases made with an e-gift card may be subject to sales tax. 

      DUTIES AND TAXES
      WE ARE ALSO NOT RESPONSIBLE FOR ANY VAT OR CUSTOMS DUTY TAX, IT IS AT THE SOLE DISCRETION OF THE CUSTOMER TO PAY ANY FEES ASSOCIATED WITH VAT OR CUSTOMS DUTY TAX.SHIPPING FEES, DUTIES, TAXES, CUSTOMS FEES ARE NON-REFUNDABLE ON REFUSED/RETURN PACKAGES. IF YOUR MERCHANDISE OR PACKAGE IS RETURNED DUE TO A REFUSAL OF DELIVERY, FAILURE TO PAY CUSTOMS, OR FAILURE TO PAY DUTIES CHARGES - YOU WILL BE RESPONSIBLE FOR THE COST OF SHIPPING AND A 15% REFUSAL SURCHARGE - WE WILL BE REFUNDING THE REMAINING PAID AMOUNT AFTER DEDUCTIONS. BY PURCHASING FROM ORO LOS ANGELES, YOU ACCEPT THAT DUTIES MAY BE REQUIRED TO IMPORT THE PRODUCTS INTO YOUR DESTINATION COUNTRY.


      SHIPPING PREFERENCES
      Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us (support@orolosangeles.com) to request any modifications; please note, however, that once your order has shipped, ORO cannot change the shipping address.

       

      SIZE GUIDE
      Oro Los Angeles Size Guide