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CLICK HERE TO LAUNCH RETURNS PORTAL

STEP BY STEP RETURN AND EXCHANGE PROCESS

  1. Input your Order Number and Zip Code
  2. Select the product from your order you want to return or exchange.
  3. Choose Return or Exchange
  • Exchanges
    • Select the new requested size
    • Print the return label
    • Package and drop of the package to courier
    • Please include all the original contents that came with the shoes.
  • Returns
    • Choose refund to gift card (to use for future purchases)
    • Choose the Return Reason
    • Print the return label
    • Package and drop of the package to courier
    • Please include all the original contents that came with the shoes. 

Common Questions:

  • When will my new exchange request ship?
      • Please allow up to 7 days for our returns department to review and inspect the items that are sent back.
  • When will my gift card (store credit) be issued?
      • Your gift card (store credit) will be issued once our returns department has received and inspected your package. 

READ FULL RETURN POLICY HERE