How can we help you?
How can we help you?
Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back to the shipping timeframe listed in the product description.
We recommend signing up for ORO Los Angeles newsletter - all updates in regards to new releases and re-stock will be sent to our subscribed members. If you need additional information please send an email to support@orolosangeles.com
We ship worldwide.
Per our policy, all International customers are responsible for any VAT or Customs Duty Tax that may be required.
ORO cannot alter or change VAT or Customs fees, as these are independently charged via the courier and receiving country.
Duties and taxes will be generated prior to placing your order. Please review them accordingly prior to check out.
This is for our domestic US Customers Only.
For International Customers, please see the other section.
Please visit our RETURNS CENTER to process your returns
You may ship your return to the following address within 21 days of receiving the product:
ORO Returns Department
30 Muller Suite 112
Irvine CA 92618
You can purchase through our website: www.orolosangeles.com. After placing an order, we will send you an automatic confirmation email. If you are unable to locate the email, please check your SPAM folders. After checking, if still unable to find the email, please contact us at support@orolosangeles.com or call +19494079837 for further assistance.
Please email our support team at support@orolosangeles.com or call us at +19494079837 so that we can best assist you.
- All sales are final except for shoes purchased at full price, however we do allow for returns and exchanges. Returns will be honored up to 21 days from when the product was received.
- We do offer refunds for our shoes if purchased at full price, the shoes must be unworn and in the same condition (new) we sent them.
- Your return request must be submitted within 21 days of receiving your order or we cannot offer you store-credit. We recommend carefully reviewing your order prior to finalizing your purchase.
- Upon return, ORO will only issue store credit or exchange. Store credit will be issued in the amount paid excluding shipping costs - and refunds will not be accepted (exclusions only for shoes purchased at full price)
- The returned product must be unworn, unwashed, and in the same condition we sent them
- Sale items are not eligible for a refund. Sale items include any orders purchased at a discount including items bought with promotional codes or coupon codes. All orders that have any codes applied will considered as final sale.
- Orders with a promotional code applied either given by our newsletter email, newsletter popup, or any of our promotional platforms are considered sale items - any orders using these codes will be valid for ONLY for store-credit or exchange (no refunds). We will not issue a refund for any items that have a discount applied to the order.
- All apparel and accessories are non-refundable (only store credit or exchange), if you purchased your shoes with a discount code, coupon code, promotional code, or any promotional platforms it will be non-refundable (only store credit or exchange).
Please email our support team at support@orolosangeles.com. We must receive an email (support@orolosangeles.com) within 24 hours from the time of purchase, to be approved for a cancellation. If we do not receive an email within 24 hours, we will not be able to cancel the order.
Refunds take 21-35 business days at this time. For more information, please reach out to our support team support@orolosangeles.com. After the refund has been processed, please allow 1-5 business days for the amount to reflect in your account.
Please email our support team at support@orolosangeles.com with the email address or number and we will have you removed from marketing.
Please email support@orolosangeles.com with any questions. You can speak with our representatives by calling +19494079837. For your convenience, we are also available via live chat by clicking the bubble on the bottom right corner of our website: www.orolosangeles.com Our customer service hours are Monday - Friday (9:00am to 4:00pm PST)
Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back to the shipping timeframe listed in the product description.
For all orders over $250 in the contiguous United States, we offer complimentary free shipping.
We ship worldwide. Per our policy, all International customers are responsible for any VAT or Customs Duty Tax that may be required.ORO cannot alter or change VAT or Customs fees, as these are independently charged via the courier and receiving country. Duties and taxes will be generated prior to placing your order. Please review them accordingly prior to check out.
Per our policy, all International customers are responsible for any VAT or Customs Duty Tax that may be required.
ORO cannot alter or change any VAT or Customs fees, as these are independently charged via the courier and receiving country.
Please contact your local Customs office for more information regarding additional shipping costs based on your location.
Duties and taxes will be generated prior to placing your order. Please review them accordingly prior to check out.
We make all efforts to process orders within 2-4 business days of the order being placed. Sometimes, orders are processed sooner. In the event of an incorrect delivery, we recommend checking with your place of residence or neighbors for more information prior to reaching out. Please email our support team at support@orolosangeles.com or call us at +19494079837 if there are any additional concerns regarding an incorrect delivery.
Shipping varies based on your location. For an accurate estimate proceed the checkout screen for calculation of shipping costs. For international orders, the cost of mandatory Duties & Taxes will be calculated upon checkout. Please email our support team at support@orolosangeles.com or call us at +19494079837 if you need further assistance.
Please email our support team at support@orolosangeles.com or call us at +19494079837 so that we can best assist you.
Visit this link for step by step instructions on the return and exchange process.
Please visit our RETURNS CENTER to process your returns
You may ship your return to the following address within 21 days of receiving the product:
ORO Returns Department
30 Muller Suite 112
Irvine CA 92618
All sales are final except for shoes purchased at full price, however we do allow for returns and exchanges.
Returns will be honored up to 21 days from when the product was received.
We do offer refunds for our shoes if purchased at full price, the shoes must be unworn and in the same condition (new) we sent them.
Your return request must be submitted within 21 days of receiving your order or we cannot offer you store-credit.
We recommend carefully reviewing your order prior to finalizing your purchase.
Upon return, ORO will only issue store credit or exchange. Store credit will be issued in the amount paid excluding shipping costs - and refunds will not be accepted (exclusions only for shoes purchased at full price)
The returned product must be unworn, unwashed, and in the same condition we sent them
Sale items are not eligible for a refund. Sale items include any orders purchased at a discount including items bought with promotional codes or coupon codes. All orders that have any codes applied will be considered as final sale.
Orders with a promotional code applied either given by our newsletter email, newsletter popup, or any of our promotional platforms are considered sale items - any orders using these codes will be valid ONLY for store-credit or exchange (no refunds).
We will not issue a refund for any items that have a discount applied to the order.
All apparel and accessories are non-refundable (only store credit or exchange), if you purchased your shoes with a discount code, coupon code, promotional code, or any promotional platforms it will be non-refundable (only store credit or exchange).
Visit this link for step-by-step instructions on the return and exchange process.
Please visit our RETURNS CENTER to process your returns
You may ship your return to the following address within 21 days of receiving the product:
ORO Returns Department
30 Muller Suite 112
Irvine CA 92618
All original tags attached and package intact
Unworn, unwashed, and new condition
For shoes, please place all material items inside the black ORO box and then place it back into the brown shipping box in order to ensure the safety of the black box during shipping.
For apparel, please place apparel inside the ORO bag, then place it inside a shipping bag to ensure the safety of the items during shipping.
Please note, at this time we are unable to exchange international orders.
If your order is unsatisfactory, please complete a return via our online Returns Portal.
You may ship your return to the following address within 21 days of receiving the product:
ORO Returns Department
30 Muller Suite 112
Irvine CA 92618
We are now estimating up to 5-7 business days (from the day the package is received; as outlined in our return policy) for our Returns Team to process your request.
Please rest assured that we're making all efforts to process your return as soon as possible; we'll reach out with an update via email at that time.
Before processing payment on your next order, apply the code to the "Gift Card or Discount Code" box prior to checkout.
For our core collection, we feature back order information in our product descriptions. For any other items and apparel, If you were able to purchase them, they are currently available and ready to ship. Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back to the shipping timeframe listed in the product description.
Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back to the shipping timeframe listed in the product description.
We currently accept all major credit cards, ApplePay, PayPal and GooglePay.
Please send an email to support@orolosangeles.com regarding any discount adjustments.
Please email our support team at support@orolosangeles.com or call us at +19494079837 so that we can best assist you. Please note that once an order has been shipped, we are unable to make any changes to the recipient address.
We make all efforts to process orders within 2-4 business days of the order being placed. Sometimes, orders are processed sooner. Please email our support team at support@orolosangeles.com or call us at +19494079837 so that we can best assist you.
Please email our support team at support@orolosangeles.com or call us at +19494079837 so that we can best assist you.
We make all efforts to process orders within 2-4 business days of the order being placed. Sometimes, orders are processed sooner. Please email our support team at support@orolosangeles.com or call us at +19494079837 so that we can best assist you.
Per our Shipping Policy: “There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue.” -https://www.orolosangeles.com/pages/shipping-and-tax
We assure you these security measures are for the protection of your information and ORO’s merchandise. This authentication protocol ensures all transactions are sent safely and securely. ORO will not be able to send orders without first ensuring a secure transaction.
Once an order is processed for shipment, a confirmation with tracking information is automatically generated and sent via a separate email. (Please check your spam folder as sometimes these emails end up there). Please be on the lookout for that email (sent via FedEx, or USPS Expedited Delivery)
All sales are final except for shoes purchased at full price, however we do allow for returns and exchanges.
We do offer refunds for our shoes if purchased at full price, the shoes must be unworn and in the same condition (new) we sent them.
Sale items are not eligible for a refund. Sale items include any orders purchased at a discount including items bought with promotional codes or coupon codes. All orders that have any codes applied will be considered as final sale.
Orders with a promotional code applied either given by our newsletter email, newsletter popup, or any of our promotional platforms are considered sale items - any orders using these codes will be valid ONLY for store-credit or exchange (no refunds).
We will not issue a refund for any items that have a discount applied to the order.All apparel and accessories are non-refundable (only store credit or exchange), if you purchased your shoes with a discount code, coupon code, promotional code, or any promotional platforms it will be non-refundable (only store credit or exchange).
We did not receive any response regarding the additional requested information for your order. For this reason, our team has proceeded with the cancellation and refunding of your order. After the refund has been processed, please allow 1-5 business days for the amount to reflect in your account.
Please email our support team at support@orolosangeles.com with any inquiries.
All of our items and prices can be found on our website: orolosangeles.com
We source only the highest quality materials from multiple trusted sources. All of our materials can be found in the product description of each specific item underneath the sizing.
For our core collection, we feature back order information in our product descriptions. For any other items and apparel, If you were able to purchase them, they are currently available and ready to ship.
Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back to the shipping timeframe listed in the product description.
We recommend signing up for our ORO Los Angeles Newsletter - all updates in regards to new releases and restocks will be sent to our subscribed members.
All of our boots are made with genuine Leather, Suede, or Velvet. Due to the delicate nature of these materials, ORO does not endorse any specific cleaner or method.
Many store bought cleaning or protectant solutions are water-based, and will alter the texture of these materials.
Instead, we advise taking your articles to a professional cobbler or tailor for the best maintenance and repair. This will ensure the most appropriate and safest care for your items.
At this time, we do not offer any custom orders. For all your purchasing needs, please visit our website: orolosangeles.com
ORO Los Angeles has been in business for over 6 years and continues to thrive and grow in the world of luxury goods.
We are currently exclusively online–you can purchase on our website www.orolosangeles.com
Thank you for your interest in joining the ORO Ambassador Program. More information for the program can be found here.
Please allow up to 2 weeks for our team to review your application.
Please email our support team at support@orolosangeles.com with any inquiries.
Please include the position you are interested, your resume, and introduction detailing your skills and why you would be a great fit at ORO Los Angeles.