Who can I contact in regards to my order and general online order inquires?+
Please email email@example.com with any questions. Our online customer service hours are open Monday - Friday (9:00am to 5:00pm PST)
How long will it take to receive my order?+
Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back the shipping timeframe listed in the product description.
When are you guys re-stocking on a particular item?+
We recommend signing up for ORO Los Angeles newsletter - all updates in regards to new releases and re-stock will be sent to our subscribed members. If you need additional information please send an email to firstname.lastname@example.org
What is the address for returns?+
Please visit our RETURNS CENTER to process your returns
What is the return policy?+
• All sales are final except for shoes purchased at full price, however we do allow for returns and exchanges.
• Returns will be honored up to 21 days from when the product was received.
• We do offer refunds for our shoes if purchased at full price, the shoes must be unworn and in the same condition (new) we sent them.
• Your return request must be submitted within 21 days of receiving your order or we cannot offer you store-credit.
• We recommend carefully reviewing your order prior to finalizing your purchase.
• Upon return, ORO will only issue store credit or exchange. Store credit will be issued in the amount paid excluding shipping costs - and refunds will not be accepted (exclusions only for shoes purchased at full price)
• The returned product must be unworn, unwashed, and in the same condition we sent them
• Sale items are not eligible for a refund. Sale items include any orders purchased at a discount including items bought with promotional codes or coupon codes. All orders that have any codes applied will be considered as final sale.
• Orders with a promotional code applied either given by our newsletter email, newsletter popup, or any of our promotional platforms are considered sale items - any orders using these codes will be valid ONLY for store-credit or exchange (no refunds).
• We will not issue a refund for any items that have a discount applied to the order.
• All apparel and accessories are non-refundable (only store credit or exchange), if you purchased your shoes with a discount code, coupon code, promotional code, or any promotional platforms it will be non-refundable (only store credit or exchange).
What is required for the return?+
• All original tags attached and package intact
• Unworn, unwashed, and new condition
• For shoes, please place all material items inside the black ORO box and then place it back into the brown shipping box in order to ensure the safety of the black box during shipping.
• For apparel, please place apparel inside the ORO bag, then place it inside
When will my refund be processed?+
• Refunds take 21-35 business days at this time. For more information, please reach out to our support team email@example.com. After the refund has been processed, please allow 1-5 business days for the amount to reflect in your account.
How do I start a return?+
• Please visit our RETURNS CENTER to process your returns
• You may ship your return to the following address within 21 days of receiving the product