FAQ

Who can I contact in regards to my order and general inquires?

Please email support@orolosangeles.com with any questions. Our online customer service hours are open Monday - Friday (9:00 am to 5:00 pm PST)

How much does shipping cost?
Auto-calculated for all orders in the U.S.
Free-shipping on for Domestic (U.S.) orders over $150
$20 USD Flat-rate shipping to Canada ( Under 6 LBS or 2.8 KGS )

$25 USD Flat-rate shipping to Worldwide

Why haven't I receive a tracking confirmation email yet?

Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery.

When are you guys re-stocking on a particular item?

We recommend signing up for ORO Los Angeles Newsletter - all updates in regards to new releases and re-stock will be sent to our subscribed members. If you need additional information please send an email to contact@orolosangeles.com

What is the address for returns?
You may ship your return to the following address within 14 days of receiving the product:
ORO Los Angeles Returns Department
21062 Brookhurst Street Suite 205
Huntington Beach, CA 92646

Note that the 10 day limit does not apply to the time the package spends in transit.

Can I get a refund or make an exchange?

Our policy lasts 14 days from the date you receive the package. If 14 days have gone, unfortunately we can’t offer you an exchange or store-credit. All sales are final, exchanges or store-credit will be honored up to 14 days from when the product was received. Upon return, ORO will only issue store-credit, shipping costs are not included. ORO only accepts exchanges or store credit -- if approved by an associate, we will provide a refund per each individual request (MUST BE REQUESTED BEFORE PURCHASING). For our shoes we do offer a refund, only if they are unworn and in the same condition we sent them in, items must be sent back within 10 days from the date you receive the package, a 15% re-stocking fee will be applied to the total purchase price.

Can I become a model for ORO Los Angeles?
For any model inquiries please send an email to contact@orolosangeles.com 
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